Refund Policy
Requesting a return
Email jps_opo@hotmail.com promptly with your order number to request return instructions. Our suppliers offer a 14-day return window after delivery for unused, unworn, undamaged items with original tags. Contact us before sending a return so we can confirm the correct supplier address and applicable instructions.
Damaged or incorrect items
If your item arrives damaged, defective, or incorrect, contact jps_opo@hotmail.com promptly with your order number and clear photos. We will contact the supplier to review the issue and confirm the next steps.
Return shipping and refunds
We will confirm the return address and any shipping charges with you before the return is arranged. After the supplier reviews the returned item, we will confirm the refund amount and processing details. This information does not limit any rights that apply under law.